shipping & returns
shipping policy
Thee Hair Experience - Hair extensions & bundles shipping costs are FREE, and we deliver worldwide. The majority of the deliveries are received in 3-7 business days through FedEx or DHL. All packages must be signed for upon delivery. If you have missed your delivery please call the appointed courier service as soon as possible. There is a limit on how many days the courier station will hold the package before sending it back to the sender. Once the package has been sent back to the sender the intended recipient will incur all charges for returns according to FedEx and USPS rates. International orders may occur customs and duties fees that are not included in the purchase price. Thee Hair Experience is not responsible for these fees, they are the sole responsibility of the customer. You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.
return & exchange policy
We accept returns and exchanges. All returns and exchanges will be mailed to the sender, and an address and directions will be provided to the customer upon concern. The outcome of the return or exchange will be based upon the discretion of the vendor whether the complaint is valid. The customer will incur all mailing costs for returns or exchanges even if the product is deemed defective. Returns and exchanges can take 30-45 business days. The rates for returns or exchanges are based upon FedEx, USPS, and any other courier services used for returning products.